Shipping Rates & Policy
Shipping Rates
|
SHIPPING TO COUNTRY |
REGULAR POST COST (AUD) |
|
AUSTRALIA (Order over $100) |
FREE |
|
AUSTRALIA (Order under $100) |
$9.99 |
|
NEW ZEALAND (Order over $120) |
FREE |
|
NEW ZEALAND (Order under $120) |
$19.99 |
|
Worldwide (Order over $200) |
FREE |
|
Worldwide (Order Under $200) |
$29.99 |
Processing Time
In non-peak periods, most orders are dispatched within 1-2 business days.
During sale and holiday periods, delivery may take longer than the estimated time frames above. All orders globally are processed and dispatched from Melbourne, Australia.
Tracking Your Parcel
You may check the status of your order at any time by signing into your account.
The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change.
You can also track your parcels on auspost.com.au by using the tracking tool.
Australia Post will continue to provide updates at the following:
- https://auspost.com.au/service-updates/current-updates
- https://auspost.com.au/service-updates/current-updates/domestic-service-updates
Domestic Delivery Timeframes
All orders are shipped from Melbourne via Australia Post. Please use the below chart to determine your local area's delivery times once your order has been dispatched. Please note that the below timeframes are not guaranteed and may be affected by delays. For the latest updates on domestic delivery timeframes and any possible delays, please check the Australia Post website here and refer to Parcel Post estimates.
|
DESTINATION |
STANDARD |
|
Victoria |
4-7 business days |
|
New South Wales |
5-8 business days |
|
Australian Capital Territory |
5-7 business days |
|
Queensland |
6-8 business days |
|
Northern Territory |
9-12 business days |
|
South Australia |
6-8 business days |
|
Western Australia |
11-14 business days |
|
Tasmania |
6-9 business days |
|
Vic Country |
3-5 business days |
|
QLD and WA Country |
7-9 business days |
International Delivery Timeframes
All orders are dispatched from Melbourne, Australia. Depending on your delivery destination, restrictions and disruptions due to COVID-19 may cause delays. For the most up-to-date timeframes for delivery to your destination country, please check the Australia Post website here.
Any customs taxes or duties imposed by your local customs office are not covered by Akuna Pearls and are not included in your shipping cost. Please be sure to check your local customs laws to be informed about any additional fees that may be required to process your order upon arrival to the destination country.
Shipping Protection
You can choose to have shipping protection at checkout for a very small fee (calculated at checkout), and this will cover all parcel loss, damage, and theft. The option is automatically selected, and we encourage all our customers to keep it selected as insurance. By deselecting the shipping protection, Akuna Pearls is NOT liable for lost, damaged, or stolen items.
It is our goal to provide you with our pieces in a timely and safe manner! However, the times above are estimates provided by Australia Post, and we are not responsible for any delays caused by them and for items that are lost by them in transit.