While we take every effort to ensure the product you receive will resemble what is pictured on our website as closely as possible, please understand that the items you receive might vary slightly from the product picture due to being 100% handmade and designed with real pearls, and due to the unique properties of pearls, each one is unique with its own slight colour, shape, size and texture variances.
Slight imperfections are to be expected in the pearls used on each handmade piece. Therefore, each item will vary slightly leaving no two identical.
Any jewellery item you purchase is one of a kind and produced with love and care by Akuna Pearls
It usually takes us 1-2 business days to dispatch orders. All orders are dispatched from Melbourne as standard parcels with a tracking number.
Within Australia, it takes up to 10 business days for Australia Post to delivery standard parcels. If it's in your urgent need, please select 'Express Shipping' as the delivery method, which takes up to 5 business days for delivery. Please refer to Australia Post website for further information.
Before purchasing I communicated with Kate at Akuna Pearls. She was just so easy, friendly, informative and professional, and due to her outstanding customer service, I felt I would not be disappointed with my purchase. I ordered x 2 plaited leather chokers. I was very happy with the turnaround time, the presentation of the items with packaging, and the overall customer experience throughout every stage of the purchase. The chokers are lovely, I wear one permanently and sent the other to a girlfriend in USA.
Around 18 months ago, I purchased from the opposition. The two places cannot be compared, particularly with customer service.
Without a doubt I will always return to Akuna, purchasing from a business who genuinely cares about their customers and just as much too on their created products.
Before purchasing I communicated with Kate at Akuna Pearls. She was just so easy, friendly, informative and professional, and due to her outstanding customer service, I felt I would not be disappointed with my purchase. I ordered x 2 plaited leather chokers. I was very happy with the turnaround time, the presentation of the items with packaging, and the overall customer experience throughout every stage of the purchase. The chokers are lovely, I wear one permanently and sent the other to a girlfriend in USA.
Around 18 months ago, I purchased from the opposition. The two places cannot be compared, particularly with customer service.
Without a doubt I will always return to Akuna, purchasing from a business who genuinely cares about their customers and just as much too on their created products.
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Before purchasing I communicated with Kate at Akuna Pearls. She was just so easy, friendly, informative and professional, and due to her outstanding customer service, I felt I would not be disappointed with my purchase. I ordered x 2 plaited leather chokers. I was very happy with the turnaround time, the presentation of the items with packaging, and the overall customer experience throughout every stage of the purchase. The chokers are lovely, I wear one permanently and sent the other to a girlfriend in USA.
Around 18 months ago, I purchased from the opposition. The two places cannot be compared, particularly with customer service.
Without a doubt I will always return to Akuna, purchasing from a business who genuinely cares about their customers and just as much too on their created products.